Shipping
Shipping Policy at Petzii.io
At Petzii.io, we strive to provide a clear and efficient shipping process. Below is all the essential information regarding our shipping policies, including processing times, delivery times, and shipping destinations.
Affordable and Fast Shipping
- Free Shipping over $99 purchase: Enjoy free shipping on all orders, delivering value and convenience to pet owners everywhere.
- Quick Delivery: We ship from warehouses located in the United States and Europe, ensuring fast delivery. US orders ship domestically, and EU orders ship from within Europe for quicker service.
- Note: Some items are only shipped within EU or US, at checkout you will be able to buy them according to the country you set it up.
Processing and Delivery Times
- Processing Time: All orders are processed within 1 business day, with most orders processed within 24 hours.
- Custom items: Forexample Firepaw items might take longer (+2-3weeks) to ship because they're custom made.
- Estimated Delivery Time: Depending on your location, delivery times vary:
| Destination | Estimated Delivery Time |
|---|---|
| US & Canada | 5-7 business days |
| European Union (EU) | 5-7 business days |
| International Orders | Varies based on destination |
Shipping Methods
- United States: Orders are shipped via reliable carriers like USPS, FedEx, or UPS, typically arriving within 5-7 business days but sometimes faster.
- International Shipping: We ship globally using trusted carriers, with delivery times varying depending on the destination.
Tracking Your Order
- You will receive a confirmation email with your tracking number once your order is shipped.
- Track your order on our website at any time here.
Delivery Information
- Address Accuracy: Ensure your delivery address is correct to prevent delays.
- Customs and Local Delivery (EU, UK): Orders may be subject to customs clearance, which could result in delays.
- International Orders (EU, UK): Import taxes and fees may apply and are not included in our prices.
Countries We Ship To
We proudly serve customers worldwide, including the following regions:
| Region | Countries |
|---|---|
| Scandinavia (EU) | Denmark, Finland, Sweden |
| Western Europe | Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands |
| Southern Europe | Croatia, Cyprus, Greece, Italy, Malta, Portugal, Slovenia, Spain |
| Eastern Europe | Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia |
| Northern Europe | Estonia, Latvia, Lithuania |
| United Kingdom | United Kingdom |
| North America | Canada, United States |
Trusted Couriers
We work with reliable couriers like FedEx, DHL, and UPS to ensure your order arrives safely and on time.
Non-Reshipping Policy
Please note that we cannot reship parcels that are returned due to address issues or unavailability during delivery.
Need Assistance?
If you have any questions or require assistance, feel free to contact our customer service team. We’re here to help ensure your shopping experience with Petzii.io is exceptional.