Pre-sale Questions

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  • Shipping

At Petzii, we want to keep you in the loop! To check the status of your order, simply visit the Orders section. Here's what you can expect:

  • Preparing for Shipment: This means our dedicated team is hard at work, carefully preparing and packing your pet's goodies. You'll receive an email confirmation to let you know we've received your order. When your order is on its way, we'll send another email with tracking information.
  • Shipped: Your order has embarked on its journey from our warehouse to your doorstep. Within 24 to 48 hours, you'll receive a link to track your package and monitor its progress.
  • Delivered: The exciting moment has arrived! Your order has safely made its way to you. Please note that our deliveries happen seven days a week and are typically completed by 10 p.m.
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  • Shipping

We understand that plans can change. If your order hasn't shipped yet, you can easily cancel it from your account. Visit the Orders section, select the order you'd like to cancel, and click on the "Cancel This Order" link.

Please reach out to us if you need assistance with canceling your order. Send us a message along with your order number, and our dedicated team will work swiftly to resolve your request. If your order has already been processed, we may not be able to cancel it. In such cases, rest assured, we'll issue a refund. We also offer a hassle-free return policy within 30 days of purchase.

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  • Shipping

Petzii aims to get your pet's essentials to you swiftly. Most customers can anticipate receiving their food and supplies within 2 to 3 days. However, please be aware that orders may take a bit longer to ship(3-5 Days).

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Tracking your order is easy and convenient at Petzii. Once your order has been processed and is on its way, you can monitor its progress with our user-friendly tracking system. Here's how to do it:

  • Visit our Order Tracking page on the Petzii website.
  • Enter your order number and the email address associated with your order.
  • Click the "Track Order" button.
  • You'll receive real-time updates on the status and location of your order, allowing you to stay informed every step of the way.

If you have any questions or encounter any issues while tracking your order, please don't hesitate to contact our dedicated customer support team. We're here to assist you and ensure your shopping experience with Petzii is smooth and worry-free. Your pet's happiness is our top priority!

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  • Shipping

Shipping at Petzii is completely FREE! We believe in making pet care accessible to everyone without the added expense of shipping fees. Shop with confidence, knowing that you can enjoy high-quality pet products without any additional cost for shipping. If you have any questions or need assistance, our friendly customer support team is here to help!

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  • Shipping

Petzii primarily ships to the USA, Canada, and the UK to serve our valued customers in these regions. Additionally, we offer select items for international shipping. Rest assured, we're committed to reaching pet owners worldwide and ensuring their furry friends receive the best care. If you have any specific shipping inquiries or requests, please feel free to contact our customer support team, and we'll be happy to assist you. Your pet's happiness knows no boundaries with Petzii!

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  • Shipping

The delivery of your order depends on the warehouse location within the US. Our primary carriers include UPS, FedEx, and the US Postal Service (USPS). These trusted carriers ensure that your pet's essentials are delivered to your doorstep reliably and efficiently. Your pet's satisfaction is our top priority at Petzii, and we're dedicated to providing a seamless shopping experience. If you have any specific delivery preferences or questions, please don't hesitate to contact our friendly customer support team. We're here to ensure your pet's happiness every step of the way!

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  • Payments

Making a purchase at Petzii is easy and convenient. You have two options:

  1. Without an Account: If you prefer a quick checkout process, you can make a purchase without creating an account. Simply select your desired items, add them to your cart, and proceed to checkout. You'll provide your shipping and payment details during the process.
  2. With an Account: Creating an account at Petzii offers you a faster checkout experience for future orders. You can save your shipping information and track your order history. To get started, visit Petzii Account.

Choose the option that suits you best, and we'll ensure a smooth and hassle-free shopping experience for you and your pet!

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  • Payments

Your payment method will be charged when you confirm order at checkout. A pending charge may appear after placing your order, which will disappear 24 to 48 hours later.

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  • Payments

To add a credit or debit card, visit Payment Methods and click "Add a New Credit or Debit Card." For PayPal or Apple Pay, follow the respective prompts. For Petzii Gift Cards, visit Gift Cards and enter your card details.

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  • Payments

Ensure that your billing address matches your card's address. Enter your card information correctly and include the CVV. If using an international credit card, provide a US shipping address.

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  • Payments

Petzii accepts Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal. Additionally, we offer payment flexibility through Klarna in several European countries.

Dog Houses

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  • Dog House Comfort and Safety

Not at all. In general, dog houses offer a personal retreat and comfort zone for pets. Specifically, at Petzii, our Dog House Collection is designed to enhance your pet's well-being, providing a safe and loving space.

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  • Dog House Comfort and Safety

Indeed, many are. Insulation is key for a dog house's effectiveness. At Petzii, our insulated dog houses ensure your pet stays comfortable regardless of the season.

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  • Dog House Comfort and Safety

Yes, but it depends on the type and material. While some dog houses at Petzii are made of wood, offering natural insulation, others are crafted from metal, which might require additional warming measures. As a pet owner, it's important to choose the right dog house and consider adding a cozy dog bed to ensure your pet's warmth and comfort.

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  • Dog House Comfort and Safety

Safety is our priority. At Petzii, we ensure that our dog houses are built with the highest safety standards in mind, offering peace of mind for both you and your pet.

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  • Dog House Comfort and Safety

Absolutely. A well-designed dog house, like those in Petzii's collection, offers a humane way to give your pet their own space, ensuring comfort and security.

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  • Dog House Comfort and Safety

Not at all. Contrary to any misconceptions, dog houses like those at Petzii provide a beneficial personal space for dogs, contributing positively to their mental and physical health.

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  • Dog House Comfort and Safety

Certainly. The dog houses from Petzii are designed to retain warmth, ensuring your pet stays cozy even in cooler conditions.

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  • Dog House Comfort and Safety

Yes, they are excellent. A Petzii dog house offers a secure and comfortable environment, which is vital for your dog's overall well-being and happiness.

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  • Dog House Selection and Maintenance

Dog houses are typically made using materials like wood for natural insulation, metal for durability, or plastic for ease of cleaning. The construction process involves ensuring proper ventilation, insulation, and comfort for the pet. You can explore the variety of dog houses and their construction at Petzii's Dog House Collection.

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  • Dog House Selection and Maintenance
  • Sizing Guide: It should be just big enough for your dog to enter, turn around, lie down, and stretch out comfortably.
  • Breed Examples: Ideal for breeds like Beagles and Bulldogs.
  • Options: Explore various sizes at Petzii's Dog House Collection.
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  • Dog House Selection and Maintenance

The ideal size of a dog house depends on the breed and size of the dog. It should be spacious enough for the dog to move comfortably but cozy enough to retain body heat. Sizes vary from small to large to accommodate different breeds. Find the right size for your pet at Petzii.

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  • Dog House Selection and Maintenance

For larger breeds, a dog house should offer ample space for the dog to stand, turn around, and lie down comfortably. Large dog houses provide enough room for these activities, ensuring the comfort of bigger dogs. Check out options for larger breeds at Petzii's Dog Kennel Collection.

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  • Dog House Selection and Maintenance

A small dog house should be cozy and snug, providing a secure and warm environment for smaller breeds. It's important that it's not too large to avoid loss of body heat. For breeds like Chihuahuas or Pomeranians, a compact design is ideal. Discover suitable small dog houses at Petzii's Dog House Collection.

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  • Dog House Selection and Maintenance

The price of dog houses varies based on factors like size, material, and features. Petzii offers a range from basic models to premium, feature-rich options, catering to different budgets.

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  • Dog House Selection and Maintenance

The best dog kennel depends on your dog's size, the climate, and your specific needs. Petzii's range includes simple outdoor kennels to insulated ones for colder climates, ensuring the right fit for every dog.

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  • Dog House Selection and Maintenance

A dog kennel is an outdoor enclosure providing a safe and controlled environment for your dog. It's ideal for outdoor play and rest without constant supervision. Petzii offers various kennel designs to suit different needs.

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  • Dog House Selection and Maintenance

Determining the best dog house involves considering factors like climate, dog size, and material preferences. Insulated houses are ideal for colder climates, while ventilated ones are better for warmer areas. Petzii's collection offers a range of top picks.

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  • Dog House Selection and Maintenance

Dog houses provide a private space for dogs, offering comfort and protection from the elements. Essential for outdoor pets, they offer a safe haven. Petzii's collection showcases a variety of dog houses for different purposes.

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  • Dog House Selection and Maintenance

Commonly known as a kennel, a dog house is a small shelter built for dogs, designed to offer a personal space for comfort and safety. Petzii features various styles and names of dog houses.

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  • Dog House Selection and Maintenance

Dog house training involves teaching your pet to use and feel comfortable in their dog house, making it a welcoming and safe space. Petzii's Blog offers tips and techniques for effective dog house training.

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  • Dog House Selection and Maintenance

Dog houses are made from materials like wood, plastic, and metal, each offering unique benefits. Wood provides natural insulation, while metal offers durability. Explore the different materials used in dog houses at Petzii.

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  • Timing and Location for Dog Houses

Dogs are usually at home when their owners are around. They enjoy being with their human companions and often wait eagerly for them to return. A dog house can be a comfortable retreat for your furry friend when you're not home, giving them a sense of security and shelter.

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  • Timing and Location for Dog Houses

A dog house can be located in your outdoor space, usually in a corner of your yard or garden. It should be easily accessible to your dog and offer protection from the elements.

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  • Timing and Location for Dog Houses

When it comes to purchasing dog houses, you have several options to choose from. At Petzii, we offer a wide range of high-quality dog houses that cater to various needs and preferences. We take pride in collaborating with reputable brands known for their superior craftsmanship and durability.

Why choose Petzii for your dog house needs?

  1. Quality Assurance: Our selection includes dog houses crafted from top-notch materials to ensure durability and long-lasting performance. We prioritize your pet's safety and comfort, making quality our top concern.
  2. Variety of Brands: We collaborate with trusted brands in the pet industry, giving you access to a diverse range of styles and designs. Whether you prefer a classic wooden dog house or a modern, insulated one, you'll find options that suit your taste.
  3. Free Shipping: We understand the importance of convenience. That's why we offer free shipping on our dog houses to make your shopping experience hassle-free.
  4. Fast Delivery: Your pet's comfort is a priority. We aim to get your chosen dog house to your doorstep promptly. With our efficient shipping process, you can expect your purchase to arrive in about 5 days.
  5. Climate Considerations: We understand that different regions have varying climate conditions. That's why we provide guidance on choosing a dog house that suits your local climate, ensuring your pet remains comfortable year-round.

By choosing Petzii, you're not just buying a dog house; you're investing in your pet's well-being and comfort. Our commitment to quality, free shipping, and prompt delivery ensures a seamless shopping experience for pet owners like you.

If you have any specific preferences or need assistance in selecting the perfect dog house for your furry friend, our knowledgeable customer support team is here to assist you. Your pet's happiness and comfort are our utmost priority.

Feel free to explore our dog house collection and find the ideal shelter for your beloved companion.

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  • Specific Queries and Concerns

Selecting the ideal dog kennel is like finding the perfect shoe; it should fit your dog's size, match your local climate, and cater to your specific needs. Imagine it as a cozy, custom-tailored retreat for your furry friend. Dive into the diverse options available in Petzii's Dog Kennel Collection to discover the one that aligns perfectly with your requirements.

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  • Specific Queries and Concerns

The world of dog houses is like a bustling marketplace, with vendors offering various styles and features. Imagine it as a lively bazaar of shelter options. At Petzii, we bring this marketplace to your doorstep with our extensive Dog House Collection. Explore the bustling stalls to find the one that resonates with your pet's preferences.

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  • Specific Queries and Concerns

Imagine the world from a dog's perspective. It's a place to call their own, a sanctuary amid the chaos of human life. Picture it as their private retreat, offering them solace and protection from the elements.

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  • Specific Queries and Concerns

While not every dog may need a house, envision it as a haven for those adventurous outdoor pups. It's like their personal base camp, providing shelter and safety during their outdoor escapades.

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  • Specific Queries and Concerns

Understanding the motivations behind your dog's destructive tendencies is like solving a mystery. It's akin to deciphering their canine code. Dogs may engage in this behavior due to boredom, anxiety, or overflowing energy. Picture it as their way of expressing their need for stimulation and engagement.

Dog Kennels

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  • Benefits and Considerations

Absolutely, a Dog Kennel provides a personal and secure space for dogs, which is essential for their well-being. It's especially beneficial for energetic breeds or those prone to anxiety, as kennels can offer a sense of security and routine. Proper introduction and ensuring it's a positive space is key to making it a beneficial experience for your dog. For various options, you can explore Dog Kennels that cater to different needs.

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  • Benefits and Considerations

Kennels themselves are not bad for dogs. In fact, they can be a safe haven if used correctly. The key is to ensure the kennel is the right size for your dog and to use it as a positive space, not for punishment. For smaller breeds or puppies, a kennel with adjustable partitions can be ideal as it grows with them. You can find adjustable kennels in our Dog Kennel section.

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  • Benefits and Considerations

Kennels provide a structured environment that can help with training and managing behavior. They're particularly beneficial for larger breeds, like German Shepherds or Labradors, who might need a defined space to feel secure. The range of Dog Kennels at Petzii caters to different sizes and needs, ensuring comfort and security.

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  • Benefits and Considerations

Dog Kennels offer a sense of security and personal space, which is essential for a dog's mental well-being. They can also aid in house training and managing behavior. For anxious dogs, a cozy, enclosed kennel can be a calming retreat, helping them feel secure and relaxed. For a selection of kennels that provide these benefits, visit our Dog Kennel collection.

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  • Benefits and Considerations

Dogs may dislike kennels if they associate them with isolation or negative experiences. To prevent this, gradual introduction and positive reinforcement are essential. Sensitive breeds like Greyhounds or Whippets may need extra comfort and time to adapt to the kennel environment. For kennels designed to ease this transition, see our Dog Kennel options.

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  • Choosing the Right Dog Kennel

The best kennel varies based on your dog's size, breed, and personality. For example, sturdy, heavy-duty kennels are ideal for strong, active breeds like Rottweilers or Boxers. You can find a variety of options at Petzii's Dog Kennel that cater to different requirements, ensuring the best fit for your dog.

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  • Choosing the Right Dog Kennel

The ideal kennel should be spacious enough for your dog to stand, turn around, and lie down comfortably, yet cozy enough to feel secure. For breeds like Labradors or Golden Retrievers, consider kennels with outdoor run areas for extra exercise. Durability and ease of cleaning are also important factors to consider. For a range of kennels that meet these criteria, take a look at Petzii's Dog Kennel selection.

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  • Choosing the Right Dog Kennel

Dog Kennels are typically made of materials like metal, plastic, or wood, each offering different benefits. For example, heavy-duty plastic or metal kennels are advisable for chewers like Beagles or Bulldogs. Wooden kennels offer a more aesthetic appeal and can blend seamlessly with your home decor. For a selection of kennels made from these materials, visit Petzii's Dog Kennel collection.

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  • Choosing the Right Dog Kennel

A Dog Kennel run is an enclosed outdoor area where dogs can exercise and play safely. It's particularly beneficial for high-energy breeds like Border Collies or Australian Shepherds. These runs provide ample space for movement and play, which is crucial for the physical and mental health of active dogs. For kennel runs that cater to these needs, check out Petzii's Dog Kennel options.

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  • Placement and Size

The placement of a Dog Kennel is crucial for your pet's comfort. It should be in a quiet, sheltered area away from direct sunlight and harsh weather. For temperature-sensitive breeds like Huskies or Bulldogs, ensure the kennel is well-insulated and placed in an area that maintains a comfortable temperature. Consider the kennel's location in relation to your home, as dogs are social animals and prefer to be near their family. For ideas on where to place kennels, you might find inspiration in our Dog Kennel collection.

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  • Placement and Size

The size of the kennel should allow your dog to move comfortably, stand up, turn around, and lie down without restriction. For giant breeds like Great Danes or Mastiffs, a significantly larger kennel is necessary to provide adequate space. On the other hand, smaller breeds like Chihuahuas or Pomeranians would be more comfortable in a compact space that feels secure and cozy. To find the right size for your breed, explore the sizes available in our Dog Kennel range.

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  • Placement and Size

A general guideline is to choose a kennel that is 1.5 times the size of your dog. This ensures enough room for movement while maintaining a sense of security. For medium-sized breeds like Cocker Spaniels or Beagles, a medium-sized kennel would be ideal. It's important to consider both the height and width of the kennel, especially for taller breeds. For a variety of sizes to suit different breeds, visit Petzii's Dog Kennel selection.

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  • Placement and Size

When building a Dog Kennel, use durable, non-toxic materials that can withstand the elements and your dog's behavior. For outdoor kennels, especially for breeds like Golden Retrievers or Labradors, materials should be weather-resistant and provide adequate insulation. Metal or heavy-duty plastic are good choices for durability and ease of cleaning. Wooden kennels can offer a more natural and aesthetic look but may require more maintenance. For pre-built options or ideas, check out Petzii's Dog Kennel collection.

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  • Design and Construction

Yes, a crate that's too large can make a dog feel insecure and may hinder house training. It's important to choose a size that allows your dog to stand, turn around, and lie down comfortably, but not so large that they feel lost. For smaller breeds, a snugger fit is more comforting. To find the right size crate for your dog, consider the options in our Dog Cages collection.

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  • Design and Construction

To crate a dog, introduce the crate gradually with positive reinforcement. Make it comfortable with bedding, and never use it as a punishment. For breeds prone to anxiety like Bichon Frises, making the crate a positive, comfortable space is crucial. For a selection of comfortable crates, check out Petzii's Dog Cages.

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  • Design and Construction

Choose a crate size that allows your dog to stand up, turn around, and lie down comfortably. It should not be so large that the dog feels lost in it. For medium breeds like Cocker Spaniels, consider a medium-sized crate. For various crate sizes, you can browse Petzii's Dog Cages.

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  • Design and Construction

A Dog Kennel cage is a type of enclosure used to contain a dog safely. It's typically made of metal bars and is used for training, transportation, or providing a secure space. For active breeds, choose a cage that allows for movement without being overly spacious. For a range of kennel cages, explore Petzii's Dog Cages.

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  • Kennel Furniture and Accessories

Dog Kennel furniture combines the functionality of a dog kennel with the aesthetics of furniture. These are designed to blend with home décor while providing a comfortable space for dogs, suitable for breeds accustomed to indoor living like Shih Tzus. For stylish kennel furniture options, take a look at Petzii's Dog Kennel collection.